"Visiting friend who is a patient - what a..."

About: Queen Mary's Hospital

I visited a friend yesterday who has had a stroke and is a patient in the hospital.

Certainly on a Sunday it is such a depressing place. No one on reception to ask where to go.

Many people looked like they had been wheeled into the Wolfson centre, dumped in front of the TV and left.

No interaction, like a bad old peoples home.

And the look she received from a nurse when she asked to go to the loo!

After visiting the ward went to take my friend in her wheel chair out for fresh air, had trouble getting off ward as the door didn't open when I pressed the buzzer, but the nurse just sat and watched me struggle to open the door, move the wheel chair and fix the foot rest that had not been locked in place.

This can not help in their recovery!

Story from NHS Choices

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Responses

Response from Queen Mary's Hospital

Thank you for taking the time to post feedback about your experience visiting Queen Mary's Hospital. It is with regret that we read your comments and they will be fed back to the manager of the Wolfson Centre.

If your friend has concerns that need to be addressed please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

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