"No emergency scan due to staff shortage"

About: Horton General Hospital

At 6 weeks pregnant I started to suffer from extreme pain and bleeding. After sadly having 3 previous miscarriages I was worried beyond belief and went to A&E to get checked out. The A&E staff were fantastic and promptly booked me into the maternity unit to attend an emergency scan in 2 days time. I turned up to my appointment 20 minutes early, with a full bladder and all the paperwork I would need. I waited and waited, growing more and more scared that once again I would be told the devastating news that I would not be a mother. Finally, a member of staff came to ask my name (the whole reception desk and receptionist had been abolished just before my visit) and I was told I did not have an appointment that day. I showed them the piece of paper I was given in A&E stating the time and date of my scan and all I was told was 'We don't have time to scan you today due to staff shortages'.

I was told to go home and I would be contacted with another scan date. I left the hospital in tears, not even knowing if my baby was alive or not. I am appalled that I was treated this way and it saddens me to think I might not have been the only one. Needless to say, I contacted PALS straight away and lodged a complaint.

I am hoping to give birth at the Cotswold Birth Centre, being transferred to the JR in Oxford if needed. I want to avoid the Horton at all costs.

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Responses

Response from Horton General Hospital

Thank you for your comments regarding your recent admission to the Horton General Hospital.

We are very sorry that your treatment was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team on 01865 227128 or at complaints@ouh.nhs.uk and we will be happy to discuss the complaint process with you.

Kind regards.

Complaints Team

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