"Hanging on the telephone only to be cut off..."
About: Wycombe Hospital / Trauma and orthopaedics Wycombe Hospital Trauma and orthopaedics HP11 2TT
Posted by AndyK (as ),
I called to cancel/reschedule an appointment at High Wycombe Hospital Orthopedics department.
I was put in a queue and told I was #18 in the queue.
I waited on hold for 40-45 minutes and was then unceremoniously cut off after reaching position #5.
I called back and got a recorded message saying the department was closed.
And you wonder why people don't turn up for appointments instead of cancelling/rescheduling.
It would have been better if the recorded message telling me I was in the telephone queue also told me that the department closed at 5pm, although honestly I didn't expect to have to wait on hold for so long.