"Poorly boy"

About: Burnley General Hospital

What a wonderful service attended the urgent care unit at midnight with my son we were seen quickly and transferred to another hospital. Staff were really helpful and put my son at ease at a time when he was quite distressed . Just like to say thank you.

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Response from Burnley General Hospital

Many thanks for your feedback regarding your experience of the care received by your son in Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback about the care and treatment provided and I will make sure that your comments are shared with the team who will be delighted to hear that your experience was so positive as we always strive to deliver safe, personal and effective care.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and services.

You can contact me Helen Ritchie on 01254 734471 or alternatively you can email me at Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and Best Wishes.

Helen Ritchie, Senior patient experience facilitator

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