"Lack of care"

About: Royal Oldham Hospital / Trauma and orthopaedics

(as a relative),

An elderly dementia patient with bowel incontinence who is in hospital and unable to walk, was ignored by nursing staff when wanting to go to the toilet.

In the end her two granddaughters who haven't the experience to lift their grandmother and take her to the commode had to struggle to let her use the toilet facilities and then struggle to get her into bed. The nursing staff never batted an eyelid and just sat at the nurses station without a single thought for their patient.

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Responses

Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust

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