"Unacceptable waiting times"
About: Leighton Hospital Leighton Hospital Crewe CW1 4QJ
My wife and I were kept waiting in the blood collection department for well over an hour which is totally unacceptable. Management should provide correct staffing levels AT ALL TIMES for this very busy department.
Similarly we waited for well over an hour in the ECG department due to staff errors. My wife's file had been placed in the in-patients tray by mistake.It was only when I asked what the delay was likely to be that the error came to light.
The pre-op nurse must have known how busy these departments are. Why didn't she arrange to have these procedures carried out at Northwich Infirmary? Shame on her as well. Also why should the patient have to return the yellow ECG card to the pre-op department? There are lots of hospital porters whose job is to move people and papers from A to B and back again all day long. Why can't they return the card?
Overall, yesterday's visit was a nightmare.
Top level management needs to get a grip on the overall running of this hospital.
I have decided to tag these comments as anonymous because my wife is due to return for treatment and I wouldn't want her to suffer from 'reprisals'