"Asked to enter PIN"

About: Victoria Infirmary / Trauma & orthopaedics

(as the patient),

When phoning the number obtained on the internet, I was met with "please enter your PIN" What PIN?

I think there should be someone to answer calls.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Maggie123,

It would be really good if you could give me a bit more information about the department and hospital you were trying to get a hold of and then I'll be able to look into this for you. I'm not aware of any of our telephone lines that ask for a PIN, so I'm thinking that there is potentially an error in the number which I'd like to be able to rectify.

Would appreciate if you could get back in touch,

Many thanks,


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