"Cancelling an appointment"

About: Newark Hospital

(as a relative),

I have LPA for my elderly father. He received a letter advising him of an appointment which he did not need to attend. The letter stated that if he wanted to cancel he should ring 03456088888. This I did on his behalf and I was told that I couldn't cancel unless I had a password. My father has no knowledge of any such password. What is the point of asking a 94 year old to ring a number if there is no way he can cancel the appointment?

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Response from Newark Hospital

Thank you for your comments.

Please would you contact the Patient Experience team on the telephone number below for this matter to be looked into further.

Kind regards

Patient Experience Department

Newark Hospital 01636 685692 (direct dial)

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