"My son is currently in the hospital. ..."
About: Macclesfield District General Hospital Macclesfield District General Hospital Macclesfield SK10 3BL
Posted by Jeff Hambleton (as ),
What could be improved
My son is currently in the hospital. I live in Thailand and have called my son and tried to call several times but failed. Why is it I have to wait for an answering machine to do through a complete spiel on mobile phones etc? Pressing 1 doesn't bypass the message and I have to listen to the end. After dialing the ext.number, I was immediately diverted to the operator. After several ring tones, the answering machine informed me that all operators were busy. Needless to say I'm not happy about the unnecessary cost incurred which could be avoided if you could make your system a little bit more user friendly. e.g. allow pressing 1 to bypass the message. Then I only have to listen to it once and not every time. If the ext. is not available, I would prefer a logical message so that I could call again later.
My son is current residing in a care home in Leek. Apparently he was moved to Macclesfield because of a lack of beds. His immediate family, sister resides in Bucknull, S-o-T. Why wasn't it possible to transfer to the North Staffs GI as my daughter requested? She has a small baby and yesterday was able to make the 1 hour drive each way so my son wasn't able to have visitors. In his current mental state, he needs both phone calls from me and visits from his sister.