"CT department"

About: Basildon University Hospital

I am at my wits end with the CT department.

I have been waiting or an urgent CT to assist diagnosis of possible tumor. First of all my appointment was "pending" on the system for a full 2 weeks then the appointment I was given didnt fall within the 4 weeks time limit, however I got a cancellation call yesterday (9/10) for today (10/10/15) & received a call this morning telling me that all appointments for today & tomorrow were cancelled as scanner was broken! They cant book any appointments at this time and I am constantly left in limbo! This has caused me further stress.

I had recently been in touch with Pals regarding this whole shambles but they are very hard to reach, hardly ever in the office and voicemail always seems to be full.

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Response from Basildon University Hospital

We are sorry to hear that you are not happy with the service you are receiving within departments at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with CT and PALS staff.

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