"Care at Aintree University Medical Ward 11"

About: University Hospital Aintree

I came to visit a relative on Ward 11 and, from entering the hospital to leaving, staff were courteous, friendly and approachable. It is a big hospital and easy to get lost but there was always someone willing to help you. The doctor saw my relative whilst I was there and was friendly, gave thorough explanations whilst undertaking procedures and ensured she was okay before they left. Nothing seemed to much trouble. The ward manager was approachable and knew what was happening in their area.

My relative felt safe and well cared for however she did comment that some staff on nights do swear quite loudly and have loud conversations outside the bays which disrupted her sleep.

Overall a very positive experience - thank you.

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Responses

Response from Aintree University Hospitals NHS Foundation Trust

Hi and thanks for getting in touch.

We're so glad to hear that you were impressed with the treatment your relative has received at our hospital, and that our staff treated you courteously when you visited.

If your relative would like to take forward her comments about the noise of some staff while she was trying to sleep, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

Response from University Hospital Aintree

Hi and thanks for getting in touch.

We're so glad to hear that you were impressed with the treatment your relative has received at our hospital, and that our staff treated you courteously when you visited.

If your relative would like to take forward her comments about the noise of some staff while she was trying to sleep, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL

Thank you.

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