"No Lessons Learned Yet"

About: Whipps Cross University Hospital

Still no sign of effective co-ordination between the various professions so that patients are dealt with as a "whole" person rather than everyone addressing their own individual areas. Little attention to the promises made on dignity (hearing aids, dentures etc) and worrying lack of cleanliness with spent materials often left on patient tables. I could go on but the more money that goes in the less things seem to improve.

Story from NHS Choices

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Responses

Response from Whipps Cross University Hospital

We are sorry to hear your views on the care and treatment we provide to our patients. We are also sorry to hear that you felt that the cleanliness of the hospital was lacking.

Your feedback is really important to us and use all feedback to improve the care we provide where possible. In a step to improve our services we have recently launched safe and compassionate, our quality improvement plan, which sets out what we are doing to provide safe and compassionate healthcare and to improve the experience of our patients and staff. The plan can be found on our website at www.bartshealth.nhs.uk/improvement

If there is a particular service that you would like to raise your concerns with please do contact our Patient, Advice and Liaison Service (PALS) to provide us with more detail. PALS can be contacted on: 020 3594 2040 or by email: pals@bartshealth.nhs.uk

Kind regards

Barts Health NHS Trust

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