"Poor experience in A&E"

About: Darlington Memorial Hospital

my son who is 7 years old was admitted to A&E via an ambulance. We saw numerous members of staff & not once did I see any of them wash their hands before examining my child. The staff weren't very forthcoming with introducing themselves to my son, husband or I. I also had to ask one member of staff what their role was, as they were dressed in scrubs. This same member of staff, who it turns out was a nurse suggested that my son might have a condition, which as a healthcare professional myself I felt was a flippant remark, as no investigations had taken place or any examination by a doctor. Another member of staff entered the room, who I believe was a healthcare assistant as they didn't introduce themselves to apply cream to my sons arms to enable them to take bloods. We asked them to check, as we hadn't been told we were going to the children's ward & they obviously hadn't been told my sons name, just the sex of the child & room he was in. I felt we were left in the room for a very long period of time without any communication from anyone. This was our first visit to Darlington Memorial Hospital & as anxious parents we felt that the lack of communication between staff & ourselves made the whole situation a very negative experience.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit with your son the A&E at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience and his care on this occasion and we will make sure your feedback is passed to the Matron for the department.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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