"This clinic can't be faulted - absolutely..."

About: Altrincham General Hospital

I took my 6 year old daughter to the clinic tonight, we live in Warrington but I took a gamble that this clinic would be better than Warrington Hospital and it definitely was the right bet!! We arrived at 6pm, were seen by the nurse, x-rayed by the lovely member of staff and then treated and out by 6.50pm. It isn't just that it was quick, it's the way you are treated here, my daughter had an infected splinter in her foot and the staff were all so kind to her, even staff that we're nothing to do with her treatment chatted to her and made her smile. The nurse was great, they were so reassuring and distracted her whilst the nurse was making the cut on her foot and member of staff on the x-Ray was great at explaining to my daughter what was happening as it was her first x-Ray. So all in all, it may be out of our way a bit but it is definitely worth it for the quality of service and wonderful staff - thanks to all of you.

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your daughter’s care in the Minor Injuries Unit at Altrincham General Hospital. It was very kind of you to write and compliment the service, as it is good to receive positive feedback that reflects the hard work and dedication of our staff. We are pleased to hear that you found the staff to be kind and reassuring, and that your daughter’s care and treatment were timely and efficient. We are also pleased that staff took their time explaining the process and treatment to your daughter, and that your overall hospital experience has been a very positive one. This is the standard we expect for all our patients. We have passed on your positive comments to all the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust