"SAU an ED"

About: Russells Hall Hospital

a months ago I went to ED department with a strog pain in the righ side if abdomen, the pain was the most excruciating pain I ever had in my live...After waitting for a period that I felt to long as such in a horrible pain I was seen by a doctor who said I would be given some pain killers ASAP. A long waiting again...and as I couldn't stand the apin anymore I pressed the call bell for some assistance, a nurse came and don't even looked at me, just turno the call bell off and asked me "what do you want?" and explainned that I was in really bad pain and needed the pain killers as soon as possible but they didn't came...after a while I pressed the bell agaian and it was a csw that came and I requested again the pain killers so finally there was a sister with some pain killers. went to x-ray and then transfered to SAU around 9pm. i sat on the chair and wait to be seen, the pain started again. A nurse came and told me if I wanted to go to a trolley to get more confortable and I did. after that, nobody else came to see me or event ask if I was okey...I kept dragging myself to the corridor nearly in my knees with a bad pain asking for some more pain killers but was only late in the night I was given some. some patients came after me and all were seen by doctor before me, I was completly ignored during hours. At 3 am finally a doctor came and the sister told me that they got a bed for me to spend the rest of the night to a/w until morning to have a scan. I felt completly ignored and left all along! since 4 pm in the hospital I had nothing to drink or to eat until 3am, no word of confort or any concern about my person! That was certainly the worst night I ever had as I never had such a similar pain!I was discharged home to wai for a more specific scan on my kidneys, urethers and bladder (that I am still a/w) with no discharge letter or information about my situation, 2 days after I was developing a UTI and went to GP that gave some abx and only after that eased the pain, but the problem in the kidney ramains an I am still a/w to heard from the hospital appt for teh scan!

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Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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