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Couldn't get through on the phone

Story from nhs.uk

"Couldn't get through on the phone"

About: Royal Preston Hospital

Waiting to collect an elderly patient who was ready for discharge...

phone cut off five times after a ringing tone for five minutes as there was no clerical support on the relevant ward.

Very poor level of communication with the ward from outside.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 05/10/2015 at 09:43
Published on Care Opinion at 10:04

Thank you for telling us of your experience. Please accept my apologies for the distress and frustration caused as a result of the difficulties you encountered in contacting the ward.

It would be really helpful to know which ward you refer to; if you would be happy to do so, can I ask you to please contact me on 01772 522793?

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