"Absolutely Amazing Hospital"

About: East Surrey Hospital

My Mother became unwell as we were in the departure lounge at Gatwick. She was admitted to The East Surrey Hospital. I can not praise it enough. We were away from home yet were made to feel safe & they informed us fully of everything. Her Consultant was so kind, answering my Mothers questions with clear explanations. I was impressed as they had obviously summed my Mother up and was both friendly and able to reassure her in the manner most appropriate to Mum. Being away from family & friends made us both more reliant on hospital staff, everyone was wonderful. I didn't meet a single person who didn't help me with a smile. I really can't thanks the staff enough. My only regret is that it isn't our local hospital. Thank you once again.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Anonymous,

I'm sorry to read that your Mother became unwell at Gatwick when you were far from home, but it is good to read that you felt so well cared for at East Surrey Hospital.

Your comments contain so many positive things about colleagues that it would be unfair to highlight anything particular, other than to say how nice it is to read that you found us to be an "Absolutely Amazing Hospital"

I hope your Mother is on the mend and that you get to take that holiday.

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful