"Inconsistency resulted in delayed diagnoses"

About: Doncaster Royal Infirmary / Clinical haematology Royal Hallamshire Hospital / Clinical haematology

(as a relative),

My husband was admitted to MAU at Doncaster Royal in September. The staff were friendly and helpful but a huge turnover of staff meant inconsistency of care. I remember speaking to around 9 different Dr's and consultants throughout the 5 days he was there. I had to repeat everything from the beginning to each one of them.

This gave me no confidence in my husbands care. The staff weren't trained in blood disorders and my husband had a critical sickle cell crisis. I felt that because of the "mail sorting office " atmosphere of the department with the staff, this had a profound affect on my husbands care.

Eventually on the 5th day he was blue lighted to Hallamshire critical care ward under a haematologist. He had a red cl exchange procedure which saved his life.

Whilst the staff were doing the best they can on MAU and the cleanliness was amazing I don't think it was the right place for my husband to have been and the inconsistency of staff was a contributory factor in the delay of his diagnosis.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am sorry to hear about your husband's experience, but pleased to learn that when he eventually came to Sheffield the staff here were able to provide treatment which has had a positive effect. I hope that he is continuing to recover well.


Kind regards.
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Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Hi - Thank you for your feedback. I am sorry to hear you have not been happy with the care your husband received and the inconsistency with the staff on MAU. As we do not have any contact details for you we would appreciate if you could call our Patient Experience Team on Tel: 01302 553140 where we could discuss this further.

Regards

Gill Pickersgill

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Update posted by A2879 (a relative)

Hi Deborah I was astounded by the professionalism of the staff at Hallamshire. It was critical care so obviously very patient focused and this restored my confidence and I can't thank them enough there. I've left feedback reflecting this.

Hi Gill I've left you a voice mail with my details. I actually contacted PALS for a complaints form 2 weeks ago now and they said they'd send it 2nd class same day to me but I've not received anything yet.

There's a lot more to be said about the treatment and care at Doncaster and I feel very strongly about this and it needs addressing and looking into. I will wait to hear back from you. Many thanks

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Hi - Sorry theres no message on my machine so still dont have your details. Can you call the Matron of the service Jacqueline Crossland on Tel: 07584186596. Jac is aware of your concerns and is expecting your call. Any problems please try me again on Tel: 01909 502726 or email gill.pickersgill@dbh.nhs.uk.

Look forward to hearing from you.

Regards

Gill

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