"Friendly, if somewhat harrassed staff"

About: Altrincham General Hospital

(as the patient),

What I liked

Friendly, if somewhat harrassed staff

What could be improved

I am also writing about the waiting time for blood tests!! I arrived at 8.30am to try and get a blood test before work, after waiting over two and a half hours I finally got seen. I think there should be some sort of tiered system in place. There were people who had to go to work so needed an early appointment, you could see the high stress of people who were supposed to be in work rather than sat in a waiting room for hours for a 5 minute procedure. There should be early appointments for those who genuinely need them. There is plenty of time during the rest of the day for the non working population.

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Responses

Response from Altrincham General Hospital

Many thanks for taking the time to post your comments, and please accept our apologies if you feel your experience of this Trust has been a negative one.

We are committed to improving the experience of our patients on an ongoing basis, therefore your comments are welcomed and will be passed on to the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019

Kind regards

PALS/PPI Team

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