"A+E visit"

About: Bradford Royal Infirmary

After 3.5hours waiting and seeing Nurse from hell we were seen by a NP and consultant who were fantastic.

While I appreciate the A+E dept is being abused there is no excuse bad triage and bored staff.

Triage needs to start on the door so inappropriate patients are re directed.

The whole department is filthy

Story from NHS Choices

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Response from Bradford Royal Infirmary

I am really sorry about this poor experience. This is not the standard of care we aim to provide, please accept my apologies. I will make sure that your comments are fed back to the relevant staff. If you would like to speak to someone about your experience, please contact the PALS department on 01274 364021. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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