"never b back"

About: West Cumberland Hospital

I went in for gall bladder at 8am told when I got there I should only had come in at 12 but my letter said 8 sat all day until 2 30 because I couldn,t get home to far.to go back.Went on ward after op staff were nice Doctor discharged me didn't know who they were got no discharge letter nothing telling me what I had to do r not do after the op . .My tablets they gave me were different than I was taking in hospital one person said I cud hav a bath the other said only showers gave me 4 clean sterile strips for one change .Never told me how to look after my cuts r when to stop dressing them,While I was waiting in the room to go down for my op a girl at the side of me was having a discussion with her consultant never drew curtains r took her out of room very embarrasing they were having a full on description of her problems which they were in disagreement about she got very upset

I thought conversations like that were confidential.

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Responses

Response from West Cumberland Hospital

I am very sorry about your experience at the West

Cumberland Hospital, and that you had to wait so long and I can fully understand how frustrating this was for you, but I am pleased it did go ahead.

The communication regarding your care when you went home, bath or a shower and the change in your tablets is unacceptable, it is vitally important we communicate effectively with patients to ensure they are confident when they are discharged.

Similarly the discussion taking place at the bedside with another patient must have been upsetting for you to hear. There are times when the doctors and nurses need to discuss care with patients and the bedside is the only available place.

I would like to loom into this further and would be grateful if you will contact me in the Complaints Team and I will be happy to discuss this further. Following this I shall be able to speak to the staff directly and ensure they are aware of how their behaviour affects patients.

I look forward to hearing from you

Helen

North Cumbria University Hospitals NHS Trust.

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