"When i was admitted to Tameside ..."

About: Tameside General Hospital

(as the patient),

What I liked

When i was admitted to Tameside it was as an emergency patient. the care at A&E was a good standard, although not speedy very thorough. The problem could not be sought there and then and i was transferred but pain relief was fast and effective.

What could be improved

The problem did take a while to be found but while on 2 different wards there was a vast difference in care.

On one ward the care was of an excellant standard, whislt the other ward was sadly lacking basic care. from being prescibed and blood transfusion i didnt which was meant for a different lady in a bed just further down from mine, ( i shudder to think what may have happended had i not been able to converse or been to afraid to go against a doctor) need to an elderly lady not being fed and helped to eat for 2 days. A tray being placed in front of an elderly lady who is clearly not able to feed herself in not in my mind not good nursing care.

On the other hand when i was tranferred to a different ward WARD 12 the standard was impeccable. Good all round staff, excellent consultant and understudies and a job basically well handled.

very thoughful nurses and a true compassion not often seen anymore.

Anything else?

i would like to thank Ward 12 for all the care given to me and if all the other wards to commit to gaining the same standard, the hospital could become a flagship to all other NHS services.


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Response from Tameside General Hospital

Thank you for taking the time to send in your comments. I do hope you are now much recovered. I was pleased to read your positive comments about the Accident and Emergency Department and Ward 12. I am sorry you experienced delays in Accident and Emergency - even with the most careful planning, we still have unexpected "peaks and troughs" in the workload, which regrettably can lead to delays for some patients. The Trust was one of the first to achieve the national target for seeing patients within 4 hours, and on average over 98% of patients who attend are seen within this time frame. I was concerned to read about your comments on the unnamed ward. If you felt able to send me the name of the ward it would be very helpful, as I would like to investigate these issues further. I will of course pass on your comments to the staff of Accident and Emergency and Ward 12, which they will be pleased to receive.

Thank you again for your comments

Philip Dylak


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