"General Office"

About: Colchester General Hospital

Still waiting for response from the PALS department where I made a complaint re refund on parking! A staff member at the General Office was very rude, had an attitude and is obviously not happy in their work.......please don't take it out on members of the public particularly at this time when public confidence is at a low...this staff member does nothing to enhance your hospital............when you are a visitor and anxious about relatives you do not need to be subjected to this unwarranted treatment by someone who needs some staff training in communications.......if you cant take care of the members of the public how on earth are you going to manage the patients!

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Responses

Response from Colchester General Hospital

I am extremely concerned by what you say in your email and would like to ask a colleague to look at the very serious issues that you raise. Therefore, I would be grateful if you could email your name, address, date of birth and daytime phone number to info@colchesterhospital.nhs.uk and quote "complaint re refund on parking" so that we can contact you to find out more. Please, please, get in touch. Thank you.

Mark Prentice, Head of External Relations, Colchester Hospital University NHS Foundation Trust

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