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The whole team are brilliant

Posted By EJO

"The whole team are brilliant"

About: East Surrey Hospital / Gastroenterology East Surrey Hospital / Oncology

(as the patient),

I've been coming to the chemo suite at East Surrey Hospital for 3 years now for infliximab treatment. I was so frightened in the beginning as I was so unwell with my Crohn's disease. I will always remember Claire calling me for my first appointment and explaining everything she possibly could about the treatment. She was so kind and really did make me feel at ease.

When I arrived at the chemo suite, I met Suley and Sarah who were equally as kind and again explained everything to me. Jenny came a bit later on and was exactly the same. I have had many issues with the gastoenterology dept and the Chemo suite have sorted these problems out for me every time.

I can't thank them enough, the whole team are brilliant. I'm very sad to be leaving but I have now moved to the north of England so hope the staff are just as nice.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 8 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 01/10/2015 at 16:52
Published on Care Opinion on 02/10/2015 at 10:29

Dear EJO,

It always a pleasure to hear that our staff show compassion, provide reassurance and clearly work so well as a team. Thank you for your kind words, I will make sure that they are fed back to the chemotherapy team.

I hope your move went well.

With best wishes,

Cathy White

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