"Helpful, friendly and knowledgeable ..."

About: The Royal Liverpool University Hospital

(as the patient),

What I liked

Helpful, friendly and knowledgeable staff: treated with courtesy.

What could be improved

I had to chase up an appoinment nearly 8 months after initial consultation.

I received only 1 of 3 letters sent over appointments; I believe that others were similarly affected. There appears to be a systemic error in the system(s) used to book and inform patients of appointments made.

Anything else?

Aintree Hospital always verbally checked that I had received notification of an appointment, and, that I would be there on the day,

Could a similar system be used at the Royal Liverpool?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››