"Spinal - Physiotherapy"

About: Queen's Medical Centre

I attended the spinal unit on 07/09/15 after being sent to A & E by my Doctor I was sent to the hospital after collapsing in the doctor's surgery through sheer pain . After seeing the Spinal Practitioner for about 15 minutes I was told that there was nothing surgically to be done and i would receive a referral to the pain clinic and osteopathy . I have since waited a further 3 weeks to receive the letter of referral that arrived on the 26th of September. ON reading the letter I was shocked to see the statement " poor pain coping strategies " given that this was an appraisal by someone who had spent 15 minutes with me . I find this extremely defamatory . My ability to cope with pain has never been in question I served in one of the toughest regiments of the French Foreign Legion for 5 years I have played rugby at a very high level and suffered many injuries that have not stopped me continuing . I have broken my nose a number of times and continued without treatment , It has been confirmed that 3 discs are bulging but I have continued to work through the pain . I find the comments derogatory and i believe they will have an affect on my future treatment . the message being sent out is of someone who is playacting and that is most certainly not the case . A friend of mine had a similar condition and attended the Derby Royal , He was pleased to say he was treated with respect and dignity it is very unfortunate I cannot say the same .

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Responses

Response from Nottingham University Hospitals NHS Trust

Dear Sir,

I apologise that the wording in the referral letter has caused you such upset.

I would welcome the opportunity to talk to you to discuss your concerns further so that we can address them fully. You can contact me by email sarah.moppett@nuh.nhs.uk or by telephone 0115 924 9924 ext 64217. We will review our letters to make improvements, where this is necessary.

Kind regards,

Sarah Moppett

Clinical Lead, MSKN

Response from Queen's Medical Centre

Dear Sir,

I apologise that the wording in the referral letter has caused you such upset.

I would welcome the opportunity to talk to you to discuss your concerns further so that we can address them fully. You can contact me by email sarah.moppett@nuh.nhs.uk or by telephone 0115 924 9924 ext 64217. We will review our letters to make improvements, where this is necessary.

Kind regards, Sarah Moppett Clinical Lead, MSKN

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