"Disgusting"

If you are able to speak and have an opinion I strongly advise you not to got here. The communication between staff and other staff and you as a patient is atrocious. At time you are made to feel listened but this will be held against you, the staff are highly untrustworthy and anything you have said will be disregarded. It's unfortunate that we have such places like this. You will be judged, not listened to, they will contradict the things that they say, they'll make sure you leave feeling betrayed, you will not be allowed to show that you are upset emotionally as this is deemed inappropriate, you will feel unhelped and unhelpable, lied to, if you are lucky you may even leave in a worsened condition than when you arrived. And if you are very, very lucky you won't be believed. Facilities have been closed because of this multi- super psychiatric hospital, the NHS are always complaining about having no money, well they've spent most of it here, while it is good that money is being spent on the mental health sector it is not in the right way.

They have big glass medication cabinets that are electronically managed with fingerprints which cost £8000 each, there's one on every ward and many are used in the pharmacy, this not only cost a hell of a lot of money which could be used in maybe training the staff there to be more comppassionate and have a better understanding to everybody's circumstances instead of time wasting equipment that hasn't improved anything, anywhere.

They do have money, just don't have a clue how to spend it to make it make a difference.

Apologies if you have had to witness this awful place. The future will be no better.

Story from NHS Choices

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Responses

Response from Cherry Knowle Hospital

We are really sorry that a patient who has received inpatient care within Hopewood Park views their experience so negatively. Clearly we would have welcomed the opportunity to engage with you on a one to one basis in order that specific concerns could have been addressed.

Hopewood Park is a new hospital that opened in 2014. It supports the provision of high quality care in state of the art wards and facilities, which aims to make a positive contribution towards the patient’s experience.

The attitude and values of our staff are very important to us. All our staff go through a very rigorous recruitment process which tests out these values.

All staff attend a range of training and receive supervision to support with positive relationships with service users.

We regularly hold Caring and Dignity days and have a range of ways where we involve service users in their care and in contributing to how we deliver our care and services.

If you would like the contact us further regarding your concern you can do this by emailing PatientExperience@ntw.nhs.uk.

Thank you again for taking the time to leave feedback - we do appreciate all feedback we receive.

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