"Catalogue of poor communication"

About: Weston General Hospital

Over the past 6 weeks I have had investigative procedures and x Rays.

After each event I have waited weeks for results and finally had to phone for results, often not being able to talk to anyone as they close depts at 4pm. I am promised letters about the results and none arrive! Appointment which I waited 6 weeks for was cancelled without any explanation and made for another 6 weeks later. There is no thought for the anxiety and stress that patients go through when they are waiting for results.

I complained to their complaints dept and have yet ( 2 weeks on) to have any response. The Director is unavailable for me to contact - are they so important!

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Response from Weston General Hospital


We're very sorry that you are not happy with your experiences with us. We understand from your review that you have already approached our Complaints Department, but they are unable to trace having received any recent communication about the Urology Department. Could we please ask you to contact them again with a few more details so they are able to look into this for you?

The Patient Advice and Liaison Service (PALS) can be contacted on 01934 647216 or you can email them at wnt-tr.pals@nhs.net

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