"Doctors and nurses are dangerous - hospital..."

About: St Mary's Hospital (London)

I live nearby and due to my health problems I have been to St Mary's a number of times. This review is specific to A&E and I can't comment on other departments but, when I say it is akin to a tent hospital in a third-world country I am serious. The staff are rude and doctors don't know what is going on. I have been misdiagnosis and the CEO ignores letters while the medical records department abuse law and do not disclose medical records. The trick used is upon receiving the application they do not give you payment info so you can't pay and therefore hinders you. Customer services ignore these concerns.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned to read your posting and would like the opportunity through PALS to follow up on your feedback.

Please contact Patient Advice and Liaison Service (PALS) on either telephone number 0203 312 7777 or email on pals@imperial.nhs.uk.

Senior managers have been made aware of your concerns and we wish to apologise for the problems you have faced.

  • {{helpful}} of {{total()}} people think this response is helpful