"Turned done before even a consultation"

Unbelievable company. I contacted Benenden in February 2015 and told them I was on a waiting list for an operation.

I even told them the name of the procedure I needed. I specifically asked before joining could they get this operation done faster.

I received a reply from an adviser who stated that I would have to wait a period of 6 months before I could make a claim.

On the basis of the information given to them and the replies received by myself I joined Beneden and waited 6 months.

September 2015 arrives and I contact them to get my operation arranged. Guess what? Email received stating they are unable to assist me.

Luckily I kept all emails from them and have made a complaint to the company.

Story from NHS Choices

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Responses

Response from Benenden Hospital

Benenden Hospital provides consultation and treatment to all referred Society Members.

We are sorry to hear that you have not been referred for a consultation and have made our colleagues at the Society aware of this review.

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