"Worst Eye Department in Britain"

About: Blackpool Victoria Hospital

I had an eye appointment in July 2014 where they booked a follow up appointment for July 2015.

Luckily I remembered the appointment in 2015 and turned up on time. A reminder would have been nice though !

When I arrived in July, I undertook the usual vision and fields tests before joining the queue to see the specialist.

After waiting 1/2 hour or so, I was approached by a nurse asking me if I could go to the desk and book another appointment as there was a problem with the specialist.

I'd heard the nurses talking about one of the specialists not coming back from lunch on time

As they couldn't book me an appointment at the desk, they said they'd send me another appointment through the post.

A month later I received a new appointment for September.

The day before this new appointment, I received a cancellation letter cancelling the appointment, saying I will receive another appointment through the post in due course.

How many more days will I have to take off work to actually get to see someone in this department?

Story from NHS Choices

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to share your recent outpatient experience.

I am sorry to read about your experience and the information you received prior to, during and following your recent appointment.

The information that you have provided indicates that there are many areas where we could improve how we communicated with you and I have shared your comments with the team in appointments and in eye clinic so that they can improve and develop their service moving forward.

I am concerned that you still may have unresolved difficulties. If you believe this would be helpful I would be grateful if you could email a member of my team on patient.relations@bfwhospitals.nhs.uk so that we can gain further details about what has happened and assist you in arriving at a satisfactory resolution.

Thank you once again for leaving feedback and taking the time to comment on your stay.


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