"A&E and UCC"
About: Queen Elizabeth Hospital (Greater London) Queen Elizabeth Hospital (Greater London) Greater London SE18 4QH
Posted by Anonymous
I've been treated as an outpatient by the UCC nurses at the hospital for the past 6 weeks attending every other day. Before reaching the UCC patients need to sign in at the A&E reception, since the implementation of the new computer system I've had to queue up for the past 2 weeks, give all my details again to then be asked to sit in A&E for up to 30 mins before even moving on to the UCC where again you have to wait. Prior to this it was a simple case of giving my surname and DOB then being asked to proceed to the UCC...no more than 5 minutes worth. Now, the whole procedure has been lengthened by this new system and seems to leave patients confused and annoyed. The A&E reception staff are abrupt and rude to say the least, however I cannot fault the nurses in the UCC all of whom act with a great degree of professionalism and care.