"Waiting list phone just ringing!"

About: Hull Royal Infirmary

My mother had cataract removal in February 2015, after her initial follow up appointment, she was referred to the eye hospital for laser treatment, the specialist said the laser treatment would be 2-3 months, taking her to June at the latest. It's now Mid September and still waiting! Call the waiting list phone either direct or via the 875875 number and the line rings till it disconnects. Been trying for almost 2 days, it is completely unacceptable!

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members.

By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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