"pain clinic appointment"

About: North Manchester General Hospital

More than used to many appointments due to an on going condition and today I saw the consultant who wasn't very helpful or empathetic and I left upset as I felt dismissed,the support workers at the clinic were fantastic thoughtful and helpful they could see I was upset and offered me a drink and a chat and explained everything the consultant couldn't be bothered too.They went to the effort of having all the information on procedures I'm going to be having sent to me in the post and explained everything to me when they really didn't need to.I did appreciate it it was just what I needed after getting so upset .People think support workers are just there to carry things an so menial tasks but they're not they're the ones who have time to listen and talk and actually help.

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments we strive to achieve a high standard of care for all patients in line with Trust Values. We will pass your comments onto the Department/ward.

Grateful Thanks

The Pennine Acute NHS Trust