"Appauling"

About: University Hospital Of North Durham

This hospital is appauling once you get past the A&E staff are rude and threaten you with social services if you disagree with them when it comes to your kids. It used to be really nice bit went down hill the past few year and questionable if the wards have cleaners as rooms are never clean. Nurses are lazy to busy talking to do ther jobs and stuffing the faces with chocolate. Ther is only very few good nurses ther on wards 8 10 and treetops as ther the ones I had most to do with.and I feel sorry for them as rest would rather put your kids at risk and make them upset to prove ther right when there not. Would never willingly use. They need to open shotley bridge again and they can show this lot how to do ther jobs properly

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the Children's and Adolescent service.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Head of Service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774