"ENT surgery"

About: Royal Bolton Hospital / Ear, Nose and Throat

(as the patient),

The surgery itself and the care afterwards were both fine. The care back on the ward was pretty good too, although it wasn't made clear to me that I should let the nurses know that I'd successfully made it to the toilet-felt I didn't need assistance so I went by myself, which held up my going home.

We got sorted eventually, . I was told I could about 9pm, which seemed rather late, but we had been waiting for the pharmacy supplies I needed to arrive, and after 5pm there was only a small on-call team to cover the whole hospital. However, the nurse said my husband could phone in the morning and pick the stuff up from the ward.

It's now nearly 2. 30, he's just been told its been dispensed but probably won't have arrived on the ward in an hour or so when he goes to pick my son up.

What kind of system is this? If they know when someone is likely to need supplies, why can't the said supplies be ready when they I think there should be needed? Yes, I know things aren't predictable all the time, but there has to be a better system than leaving it to "junior doctors who go home at 5pm" to prescribe what's needed more or less at that time. It's going to be fully 24 hours after the op that I get the antibiotics.

Fortunately my problem is not desperate, I'm improving rapidly, and I only live round the corner, but it's not a system I'd recommend to a friend!

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Responses

Response from Royal Bolton Hospital

Whilst it is good to know that your actual care was good, it is concerning to hear about the delays you experienced. This is exactly the sort of thing that causes frustration for patients and for staff and that we want to get rid of.

We are having a "Perfect Week" event this week where we aim to find solutions to issues such as the ones you have identified. Your comments have been passed on to senior managers for them to address.

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