"Very dissapointed"

About: St Mary's Hospital (London)

I was at the clinic to get back some test results. After my appointment I was asked by the wonderful doctor to book two appointment one with the doctor in January and one at the next available appointment. Later at reception I was told only the nurse could book my last mentioned appointment. So I asked them to help me with this, and they started asking why I need two appointment. I tried to explain and they wouldn't listen. It ended with them shouting at me an me leaving cause I got too angry with their behaviour. Also I would like to ass that it's impossible to get through to the clinic I tried calling them for two weeks an no answer. I ended up leaving without my appointment and I do not know what to do regarding this appointment since they did feel like booking it.

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Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very sorry to read about your bad experience in the Chest and Allergy clinic at St Mary's hospital.

Your comments have been passed to senior managers.

We would like the opportunity to discuss this further with you.

Please contact the Patient Advice and Liaison Service (PALS) either by telephone on 0203 313 0088 or email on pals@imperial.nhs.uk

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