"Endoscopy failure"

About: Wansbeck Hospital

After suffering with symptoms of a sensitive nature for well over a year, I finally worked up the courage to visit my GP, who referred me to endoscopy at Wansbeck on a short waiting time referral. I didn't wait long long for an appointment to come in the post which was great! On the day of my appointment I used the last my annual leave to take the day off as I was extremely nervous. I got to Endoscopy and was admitted, given a gown and a bedspace, then left for over an hour by myself. Eventually a nurse came and told me my procedure could not be carried out due to technical problems! It also happened to be 5pm and all the staff were leaving! I have completely lost all confidence in dealing with my sensitive problem, I worked myself up and stressed for weeks about this appointment to be well and truly kicked when I was down. I will not be visiting again.

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Responses

Response from Wansbeck Hospital

Dear Sir / Madam,

I am so sorry to hear that you have had your procedure cancelled at such short notice, particularly when it had taken a great deal of courage for you to attend in the first place. We need to investigate this immediately and discover what exactly happened but unfortunately I can't do this without any further details to go on.

Please consider contacting me privately on Annie.laverty@nhct.nhs.uk to share some basic details to allow me to access your records and the date of the cancellation. If you would prefer to phone me my number is 07876502899

Again, sincere apologies for any distress we have caused.

With all best wishes,

Annie

Annie Laverty - Director of Patient Experience

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