About: The Queen Elizabeth Hospital (King's Lynn)

Having had both MRI and Ct scans I was diagnosed has nerve deaf in my left ear, after consultation I was told I need to see neuro surgeon at addenbrooks hospital. because I may have a tumor in my inner ear nerve canal. Was then informed that it took 10 days for a letter to reach Addenbrooks. it has now been 5 weeks of nerve racking wait! How on earth in this day an age it take 10 days to let Addenbrooks know. Does not an e-mail take 30 seconds??.

John Lusher of Snettisham, West Norfolk. May I had that all treatments before this I have had the best possible care and attention. Now this!!!!!

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Response from The Queen Elizabeth Hospital

I am sorry to hear of your experience and I can understand that it has been a very worrying time for you. I have investigated the matter and I understand that our turnaround standard for clinic letters is ten working days. However, I can report that in your case your referral letter was typed and sent five days after you were seen. I am not sure therefore where the delay occurred but I am sorry that you were left in limbo waiting to hear about your next steps. Unfortunately we are unable to send any patient information by email in order to maintain the security and confidentiality of that information. I hope that you have now heard about your future management and are being followed up by Addenbrookes hospital. I am happy to discuss the matter further should you wish to do so and I can be contacted directly either by email or telephone as follows:

Claire Roberts

Associate Director of Patient Experience

Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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