About: West Park Hospital

I was treat very badly. The whole experience left me feeling even more emotionally and mentally vulnerable. I was not given any of my medication and was basically left in a room for three days to weep alone

Story from NHS Choices

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Response from West Park Hospital

Thank you for your feedback concerning your stay at West Park Hospital. We are very sorry to hear that you found the experience to be terrible and feel that mental health services in Darlington are a waste of time.

We aim to provide excellent services that exceed patient expectations therefore take all feedback very seriously and would like to reassure you that any concerns raised by the public regarding services or the attitude / behaviour of staff are fully investigated.

It is important that we do this so that we can learn lessons in order to continuously improve our services.

We would be happy to meet with you and discuss your concerns and reflections further. If this is something you would like to do, please contact

Corinne Aspel, Senior Nurse Patient and Carer Experience on 0191 333 3566.

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