"Dismissive"

About: University College Hospital

I had short stay in day surgery to have vein removal surgery from both calves .....weeks later i still have swelling ,veins ....post op .i was told that the surgery i had doesnt remove veins ,,,very confused ,as that was the reason for the procedure ,,found the consultant uncaring ,dismissive and with no concern or answer as to why i have swelling ....am being refereed to independent vascular team to discuss my issues .....un caring ,,would never go to this hospital again,,,

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Responses

Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the Vascular Service at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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