"appalling level of service"

About: Western Eye Hospital

Not sure if there is any point giving feedback as all negative feed seems to be ignored. Now I understand why the ratings are so high. I waited over 3 hours in a filthy overcrowded waiting room, was ignored and then was told it was closing. All other cases were prioritised particularly anyone involved in a punch up.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments about your recent visit to the Eye clinic A&E department at Western Eye hospital.

The Trust would like to apologise for the long wait times in this department and that you felt you were being ignored.

Your feedback has been passed to senior managers for the Trust eye services and is taken extremely seriously.

To enable the Trust to investigate your concerns, please contact the Patient Advice and Liaison Service (PALS) by email on pals@imperial.nhs.uk.

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