"Atrocious Antenatal Clinic Appointments Phone..."
About: St Mary's Hospital (London) St Mary's Hospital (London) London W2 1NY
Posted by Sophie
I have been trying now for four days to move my scan appointment I will have in a month by a day. First call I placed at 16:00 on the 9th of September (department closes at 17:00) started promising and the voice announced I was "first in the queue". One HOUR and 15 minutes later I was still the first in the queue and the (probably only) person that works there had gone home, leaving me on the line without having the decency to tell me.
New attempt on the 11th (today) at around 15:20 had me 10 minutes as Number 1 on the queue and then just hung up. Ok I thought, 10 minutes, I just try again but at 15:30 I started off as third in the queue...to be Number 1 again after 5 minutes! Only to be hung up again on 25 minutes later!
Who is working there? And are they or he/she having a laugh?
I am just trying to get through but will now ask my midwife to give me a direct department number. Disappointed!