"Carparking"

About: University Hospital Aintree

(as the patient),

Returned to car park after an efficient appointment. Charge was £3. Only had bank card or £20 note.

Machine was not accepting cards also sell taped to the machine was a small notice that none of the machines on site accept £20 notes.

Had to go back to the hospital shop no change!

Then had to go to the coffee shop and purchase 2 coffees to get change. By we got back to the car the fee had increased to £4.

Baring in mind that it was a dry day, I was able to go back and forth this could have been someone not in the same position.

In addition to this the car parking is offering a £17. 50 weekly ticket. If purchased I would expect this would be by card or a £20 note.

Frustrating 😒

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Responses

Response from Aintree University Hospitals NHS Foundation Trust

Hi and thanks for getting in touch.

We're sorry to hear that you found paying for car parking at our hospital to be so frustrating, and that you were forced to buy items to get change for the payment machines.

If you'd like to take your comments further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.