"Communication between services could be improved but everything worked out fine."

About: Bromley Healthcare London Ambulance Service NHS Trust

(as the patient),

I was in a lot of pain due to a blockage in my catheter that had caused a bleed. A district nurse was due to come round the following day to check my catheter however I was in so much pain that night that I rang the Twilight district nursing people and explained the problem.

They told me to ring the 111 service. They then organised for two district nurses to come by and they arrived around an hour-hour and a half later. Whilst waiting I had to sit on the stairs with my door open as I was afraid of passing out.

When the nurses arrived they were like two helpful angels and everything worked out fine. I am concerned however that If the same situation happened to a different or less able person it may have been difficult for them to contact the two services separately, surely it would be easier for the district nurses to organise the visit from the nurses themselves rather than 111.

Everything worked out fine though and I am very thankful for their help

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Response from Amanda Mayo, Head of Nursing, Quality Team, Bromley Healthcare We are preparing to make a change

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Thank you 'Hiker179' for your useful insight into the issues users of health services face on a daily basis! The NHS is very complex!

I am pleased that you received the care you needed from our two 'angels' however completely understand your frustration.

I will investigate the current route for this type of issue and see if we can improve it for our service users.

I will return to this page and post an update when I have investigated!

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Response from Amanda Mayo, Head of Nursing, Quality Team, Bromley Healthcare

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Having reveiwed this issue further 'Hiker179' could you email me (amanda.mayo@bromleyhealthcare-cic.nhs.uk) with your name, address and date of birth to enable me to investigate this further?

Thank you
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