"Dreadful appointments service for RA1GN"

I was sent a first appointment letter for a date I couldn't make because abroad.

I made about 10 calls over 2 days trying the telephone number given and various others I managed to get hold of but couldn't reach anyone. Will now have to lose time at work to go and visit the hospital in person simply to change an appointment. Useless

Story from NHS Choices

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Responses

Response from Royal National Throat, Nose & Ear Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the appointments system at RNTNE, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.