"Real patient centred care."
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
Posted by Sheila Kenny
I attended today with my sister, who has Downs Syndrome, so that she could have a cystoscopy. She is very anxious in the hospital environment and can be extrmely unco-opeative. I cannot praise enough the staff we saw, for their care, compassion and willingness to go the extra mile. Without their support we could well have had to abandon the procedure. We are truly grateful. They truly understand what patient centred care is!