"Is anybody there???"

About: East Surrey Hospital

I have been trying to contact East Surrey Hospital on their main number for the last twenty minutes. I wished to speak to the Cardiology dept. to find out why I have not received a follow up appointment following a set of cardio tests over 5 weeks ago. As the departments extension is not shown on East Surrey website I have had to wait to speak to someone on the main switchboard. The phone just rings with no one answering and then after five minutes I get cut off.

I appreciate the pressures faced by the NHS, but surely we can have someone answering the phone.

Given up for today.... life is too short...... (hopefully not shorter than I think, but only the hospital can answer that!!)

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous,

I am sorry to hear of your frustration at not being able to make contact. Do please ring our PALS office on 01737 231958 and they will be able to assist you.

Kind regards,

Cathy White

Patient Experience Team

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