"Received excellent patient care from the A&E..."

About: John Radcliffe Hospital

A couple of weeks I was hit by another driver after he lost control and it was a relatively high impact. The healthcare team that treated me were fantastic. The paramedics who arrived were very friendly and chatty, and had me laughing on the way to the hospital.

In A&E the doctor who was treating me was wonderful. The doctor was very attentive, warm and friendly, and most importantly I felt they were genuinely interested in me as opposed to me being another patient to get seen to quickly and move on. After I'd had my tests, we were waiting for results, they took so long their shift ended but they came to let me know they were leaving but someone else would take me on, and they were still waiting for the report of the scan. This doctor came back once more to check I was ok before they left, at which point I was having a nose bleed, so they came back again and expressed concern and offered me the choice to stay in overnight for observation just to be safe.

The following morning one of the nurses noticed I had been there for a while with no knowledge of what was happening. This nurse was incredibly bubbly and helpful, and started to chase up the report which still hadn't materialised.

Overall I felt incredibly well cared for, and these particular staff members stood out for me because they were all so friendly that it was almost enjoyable. At the very least I was able to have a laugh with the staff after a very difficult event!

Only small gripe was that when I was discharged there wasn't any discussion of what I should do. I was given a shoe, an appointment for the next day with a doctor and then left. It wasn't until I got home that I realised I didn't know what I was meant to do with a broken foot (ilike is it ok to put weight on it, does the shoe need to be on all day or just when walking) An explanation before I was discharged would have been nice.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your recent experience at the A&E department at the John Radciffe Hospital.

We are pleased to hear that your experience was satisfactory and thank you for your kind comments regarding our helpful staff members.

However, we are very sorry that you feel you were not given satisfactory advice at the time of your discharge.

If you would like us look into this concern for you, please do contact the Complaints Team at complaints@ouh.nhs.uk or on 01865 221728 and one of the team will be happy to discuss the complaint process with you.

Kind regards.

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