"My friend has not been treated properly"

About: Royal Derby Hospital / Emergency department

(as a friend),

My friend attended the A&E at Royal Derby Hospital as she suddenly started to vomit and her heart started to beat really fast. Also before this episode she had a light pain in her right kidney which only got worse and worse especially when she started to vomit.

At A&E the doctor made a blood test and an urine test and the results clearly showed an infection. She was given antibiotics Co-amoxiclav through her vein and then later discharged with antibiotics for 7 days. She made the doctor aware that she had gastritis which was serious in the past and that she was not allowed to take antibiotics for a long period.

After a few days of treatment, the pain in her right kidney got even worse and extended to her left kidney and later also on her right side of the lower abdomen. After finishing the treatment, she could barely move so we went to A&E again. Same procedure, the results clearly showed a serious infection this time and the current doctor told her that if not properly treated it could get really bad. As a result the doctor sent a letter to her GP that she should be refereed urgently to do an X-ray of her kidneys and also to see a gynecologist. Also, the doctor said that the treatment she received the first time was wrong and he gave her a different antibiotic for 5 days.

After taking the treatment which had no positive effect, her GP did not believe she had an infection and thought she had appendicitis instead. She was sent to Royal Derby Hospital to see a specialist team which consulted her and said that she does not have appendicitis. She was still filling ill and so she went again to see a doctor at A&E. This time, another doctor said that she has an infection and gave her the first treatment she received which was not effective. She told the doctor of her history and also about having gastritis but she would wanted to discuss and told her that is up to her choice if she wants this treatment or not.

Clearly, something went wrong here. She asked the doctors to make another test or something so they could find out what infection it is as the previous treatments did not work. I must say that she is having these symptoms for over three weeks and there is no improvement. I do not know what to do and who to speak with so she can receive the correct treatment. I am getting really worried as this infection can have permanent effect on her health.

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Response from Shaw Poxon, Derby Hospitals NHS Foundation Trust

Many thanks for providing us with this feedback regarding your frends recent experience following attendance at our Emergency Department. We were very sorry to hear that this experience was far less than satisfactory and would like to look into this matter more thoroughly. However, to enable us to do so we would need more personal information and of course your friend's consent to discuss her personal health care issues with yourself. If you would like us to look further into this matter, may we suggest that you contact our Patient Advice & Liaison Service (PALS) on Freephone 0800 7837691 or via email on dhft.contactpals@nhs.net who would be happy to assist you further.

Many thanks once again for taking the time to provide us with this information and we certainly hope that your friend is able to receive appropriate treatment and recovers from her illness very soon.

Kind regards

Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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